FAQ
Everything you need to know about our handwoven sarees, ordering, delivery, exchanges and care. Still have a question? Visit our Contact Us page or call / WhatsApp us on +91 9561588555.
About Our Sarees
Do you take custom orders?
Yes, we do. We offer custom saree orders according to your requirements. For details and advance bookings, please call or WhatsApp us on +91 9561588555.
Are all sarees at Saudamini Handlooms handloom sarees?
Most of our saree collections are authentic handloom sarees. We also have a carefully curated range of affordable powerloom sarees.
Are the saree colours exactly as shown in the photographs?
While we try our best to capture colours as accurately as possible, slight variations may occur due to lighting, photography, and screen settings.
Can you help me choose a saree?
Absolutely. We recommend booking a video consultation via call or WhatsApp at +91 9561588555, where our team can personally help you find the perfect saree.
Is a saree available in more than one quantity?
Most sarees in our collection are exclusive single pieces with different colours, fabrics, designs, prices, length, width, and weight. However, if you require multiple pieces, we do accept custom orders.
Do you take bulk or bridal orders?
Yes, we undertake both bulk and bridal saree orders. For advance bookings and details, please call or WhatsApp us on +91 9561588555.
Do all sarees come with a blouse piece?
Yes, every saree includes a blouse piece that can be stitched according to your preference. We also offer separate blouse pieces that can be paired with sarees from your existing sarees collection.
Are Fall & Piko and Tassel services included?
Fall & Piko services are included with every saree purchase. Tassels are chargeable for sarees priced below ₹30,000. Please note that these services are not available during Sales.
Why are handloom sarees more expensive than other sarees?
Handloom sarees are created through a time-intensive process by skilled artisans rather than machines. Their value reflects the quality of natural materials, generations of craftsmanship, and the support they provide to weaving communities across India.
Returns & Exchanges
Do you have a returns or exchange policy?
We have a very strict returns and exchange policy. Please read it carefully:
- All sales are final. We do not offer refunds on items once sold.
- Sarees may be exchanged within 7 days from the date of purchase, subject to inspection and approval.
- Products purchased during any sale or promotional event cannot be returned, refunded, or exchanged.
- While we make every effort to ensure accurate product descriptions and pricing, occasional pricing, product information, or typographical errors may occur.
- In the event that a product is listed with incorrect pricing or information, Saudamini Handlooms reserves the right to either contact you for further instructions or cancel the order and notify you accordingly.
- Saudamini Handlooms is committed to offering authentic and trusted handloom sarees. If you face any issue with your order, please contact us on +91 9561588555.
- To help us assess any concern, an unboxing / opening video of the package and saree is mandatory and must be shared as proof.
- Exchanges or replacements will only be considered after inspection if the product arrives damaged, is different from the item ordered, or has missing components or pieces.
- All exchange requests are subject to verification and approval by our team.
Payments
What payment methods do you accept?
We accept UPI (Unified Payments Interface), Credit Cards, Debit Cards, Net Banking, and Bank Transfers. Cash on Delivery (COD) is not available.
Store Location
Do you have an offline store?
Yes. You can visit our store at Deccan Gymkhana, Pune, seven days a week from 10:00 AM to 8:00 PM. View on Google Maps.
Delivery & Shipping
How long does delivery take? Is express (fast) delivery available?
Most sarees are delivered within 4–5 days. Orders with Fall & Piko or Tassel services may take approximately 10–12 days. Express (fast) delivery options are also available.
Can I track my order?
Yes. Tracking details and order updates will be shared with you once your order has been placed.
Do you offer international shipping?
Yes, we ship both within India and internationally. Additional shipping charges (including customs & duties) are applicable for international orders, and delivery timelines may vary depending on the location. Sarees above ₹15,000 have no shipping charges, but shipping is chargeable during Sale periods.
Can I change my shipping address after placing an order?
Yes. Please contact us as soon as possible on +91 9561588555 if you need to update your address. We also recommend carefully reviewing your shipping details before placing an order.
How can I get in touch with you?
You can find all our contact details on our Contact Us page, or reach us directly via phone or WhatsApp at +91 9561588555.